Returns

Last updated 2026-09-13

Changed your mind

You may return an unworn pair within 14 days of delivery, in its case, with the tags and the cleaning cloth. Write to us first with your order number — we will tell you where to send it. Return postage on a change of mind is yours to pay.

Sunglasses are worn on the face, so "unworn" is judged reasonably: trying a pair on indoors is not wearing them. Scratched lenses, bent temples, makeup on the pads or a missing case are.

If the pair is faulty

This is not the same thing, and the window above does not apply to it. Under the Consumer Protection Act 1999 ss.32 and 33, goods sold in Malaysia must be of acceptable quality and fit for their purpose. If a pair arrives damaged, breaks in normal use, or is not what was described, you are entitled to a remedy no matter how many days have passed.

Tell us what happened and send a photograph. We will repair, replace or refund it, and we pay the postage both ways. If we cannot agree, the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia) hears claims up to RM50,000 for a filing fee of RM5.

How a refund is paid

To the same method you paid with, for the full amount you paid — including the delivery charge when the fault was ours. Refunds are issued once the returned pair reaches us and are usually with your bank within five to ten working days. That last stretch is the bank's timing, not ours.

What cannot be returned

• A pair with prescription lenses fitted by anyone other than us — the frame is no longer the frame we sold.
• A pair damaged by being sat on, dropped, or left on a dashboard. That is not a manufacturing fault.